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Operation Manager

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.

Why Choose Drivo Rent A Car?

Exciting Opportunities: Enjoy competitive compensation, opportunities for advancement within the company. Positive Work Environment:

Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role.

Responsibilities

Day-to-Day Operations Management: Manage the daily operations of the branch office to ensure smooth functioning and adherence to company standards.
Staff Supervision: Supervise and delegate tasks to staff members, ensuring efficient workflow and performance excellence.
Policy and Procedure Development: Develop and implement policies and procedures to streamline operations and maintain consistency.
Safety and Security: Maintain a safe and secure environment for both customers and staff members.
Sales Strategies: Develop and implement strategies to increase sales and enhance customer satisfaction.
Financial Analysis: Analyze financial data to ensure the branch is meeting its goals and making informed decisions to improve performance.
Interpersonal Skills: Demonstrate exceptional interpersonal and relationship-building skills to foster positive relationships with customers and staff.
Organizational Skills: Possess strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
Cost Control: Understand cost control measures and work towards achieving individual sales goals while monitoring payroll budget.
Operations Oversight: Supervise employees across all operational functions, ensuring adherence to company standards and procedures.
Customer Satisfaction: Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals.
Market Penetration: Visit and solicit new accounts to increase market penetration and revenue for the branch location.
Meeting Participation: Participate in company meetings and enforce decisions made by upper management.
Staff Motivation: Organize and facilitate weekly staff meetings to keep employees motivated and informed about business operations and changes.
Budget Compliance: Ensure all departments meet or exceed budgeted numbers while monitoring prices and setting rates accordingly.

Skills

Strong leadership abilities and excellent communication skills.
Proficiency in financial analysis and budget management.
Ability to effectively manage and motivate a diverse team.
Sound decision-making skills and the ability to handle challenging situations with composure.
Knowledge of car rental industry practices, policies, and procedures.

Schedule

-

Work Remotely
No
Education
Bachelor's degree in Business Administration or related field preferred.
Salary
A base salary of $85000 with a yearly bonus based on yearly review and profitability up to $17000
Job type
On site
Experience
Previous experience in a managerial role within the car rental industry or a related field.
Experience level
-
License / Certification
DL
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Drivo Rent A Car offers a wide range of cars at Newark Airport (NJ), JFK Airport (NY), LGA Airport (NY), and Brooklyn (NY). We take pride in our exceptional customer service and hassle-free rental experience.
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