Operations Manager
Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognised. Looking for strong manager and leader to manage locations and grow with us.
Why Choose Drivo Rent A Car?
With 5 locations in New York and New Jersey airport plus offices in Brooklyn and Manhattan
Growth plan for new locations at several airports
Have been in business for over 10 years
Exciting Opportunities:
Enjoy competitive compensation, opportunities for advancement within the company.
Positive Work Environment:
Training and Development: Great management training and Access ongoing training and development programs to enhance your skills and excel in your role.
Responsibilities:
Day-to-Day Operations Management: Manage the daily operations of the branch office to ensure smooth functioning and adherence to company standards.
Staff Supervision: Supervise and delegate tasks to staff members, ensuring efficient workflow and performance excellence.
Sales Strategies: Develop and implement strategies to increase sales and enhance customer satisfaction.
Financial Analysis: Analyze financial data to ensure the branch is meeting its goals and making informed decisions to improve performance.
Interpersonal Skills: Demonstrate exceptional interpersonal and relationship-building skills to foster positive relationships with customers and staff.
Organizational Skills: Possess strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
Supervise employees across all operational functions, ensuring adherence to company standards and procedures.
Customer Satisfaction: Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals.
Meeting Participation: Participate in company meetings and enforce decisions made by upper management.
Staff Motivation: Organize and facilitate weekly staff meetings to keep employees motivated and informed about business operations and changes.
Budget Compliance: Ensure all departments meet or exceed budgeted numbers.
Qualifications:
Previous experience in a managerial role within the car rental industry
Strong leadership abilities and excellent communication skills.
Ability to effectively manage and motivate a diverse team.
Sound decision-making skills and the ability to handle challenging situations with composure.
Strong believer in providing a great customer experience to customers
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