FAQ

How do I pay for renting a car?

We accept all major credit and debit cards with Visa/Mastercard emblem on it. However a personal cheque or money order will not be accepted as a mode of payment. The debit card must not be a prepaid card and an additional bond will be required to pay at the time of renting a car which will be refunded on its return.

What are your requirements for a driver license?

The renter must have a full and valid driving license that does not expire throughout the rental period. If your license is not in English, you must provide a current International Driver’s Permit. If you have an International Driver’s Permit, you must also carry your current valid driving license. If your address is not current with your license, then a valid document with your current address needs to be provided at the time of renting a car.

Can I change or cancel my reservation?

Yes you can. You can cancel your booking by using our booking link. You wont be charged if you cancel your booking 24 hrs prior to the pick up time. If you wish to change your rental preference then our Customer Care team will be happy to help you through the process and make the necessary changes. Please note that reservation rates are recalculated if pickup times, dates or locations are revised, and an additional cost will be charged.

If I want to extend my rental period, how do I do it?

In order to extend your rental period, you will require to call us. It may be possible that the rented vehicle may not be available or if it is then please note that the rates are subject to change based on your rental extension.

What if I want to return the vehicle early, will I get a refund?

You may return the vehicle early, however we do not give refunds for the unused rental days.

Do I need to refuel the car before returning?

You are expected to return the car with the same amount of fuel as when the vehicle was picked up. But if you want to return the car without refuelling then you will have to pay an additional refuelling charge (the refuelling charge is higher than the local fuel prices).

Can I pre-pay for the fuel?

You do have an option of purchasing a full tank at a competitive local price at the time of pick up. This way, you save yourself the hassle to refuel the tank when returning the car and you also get a good discount for your fuel.

Will I be charged for the time/kilometers driven?

No, most of our rental vehicles have unlimited mileage unless it is a large or specialty vehicle. Unlimited mileage is available for one-way rentals as well as cross border and out-of-state/province vehicles too.

What are your pet policies?

We allow small pets in our rental vehicles. Customers will have to ensure that the pet is crated and the vehicle is returned in the same clean condition at the time of renting out. Cleaning fees will be applied as will an additional charge for any damage to the car.

Do you provide booster seats/child safety?

We provide child/safety and booster seats which comply to the child restraint laws of the country. At the time of booking, please make a special request for them, as they are limited and subject to availability. It is the responsibility of the renter to ensure the child and booster seat are fitted properly at the time of renting the vehicle.

Audi
U.S. Airways
Turkish Airlines
Mersedes-Benz
Lexus