Frequently Asked Questions

Question 1

What happens if I am late for my vehicle pick-up?

Accepted Answer

If you're running late, we hold your reservation for up to 2 hours past your scheduled pick-up time. After this grace period, the reservation may be deemed expired, and we may not be able to guarantee vehicle availability. It’s always best to inform us if you're experiencing delays so we can assist in accommodating your needs based on the availability of vehicles at the time.

Question 2

Can I modify a prepaid reservation, and how does it affect the rate?

Accepted Answer

Yes, you can modify a prepaid reservation up to 24 hours before the start of your rental, as long as the booking was made directly through our website. Keep in mind, however, that any changes to the reservation, such as adjusting the pick-up time or vehicle type, may affect the rate. If the modified reservation results in a lower cost, we do not provide a refund for the difference.

Question 3

What is your cancellation policy for prepaid reservations?

Accepted Answer

If you cancel your prepaid reservation, the amount refunded will depend on when the cancellation is made:

• Cancellations made more than 24 hours before the scheduled pick-up time will incur a 30% cancellation fee. The remaining 70% will be refunded.

• If the cancellation occurs within 24 hours of the pick-up time, a 50% cancellation fee applies, and the other 50% will be refunded. No refunds are provided for cancellations made after the scheduled pick-up
time.

Question 4

What is the policy for cancelling prepaid reservations?

Accepted Answer

You can cancel your prepaid reservation, but the amount refunded depends on when the cancellation is made. Cancellations made more than 24 hours before pickup will incur a 30% fee, and cancellations made within 24 hours will incur a 50% fee. No refunds are given for cancellations after the scheduled pick-up time.

Question 5

What happens if I don’t pick up my prepaid vehicle?

Accepted Answer

Unfortunately, no refunds or credits are provided for prepaid reservations if the vehicle is not picked up at the scheduled time. We strongly recommend keeping us informed of any delays or changes in your travel plans.

Question 6

What if my flight is delayed and I can’t pick up the vehicle on time?

Accepted Answer

If your flight is delayed, we will hold your prepaid reservation until the end of the business day. If you’re delayed beyond that, we may not be able to guarantee the vehicle’s availability, so it’s important to notify us as soon as possible.

Question 7

Are there additional charges for dropping off the vehicle at a different location?

Accepted Answer

Yes, a one-time drop fee will apply for one-way rentals. The amount depends on the pick-up and drop-off locations. Be sure to check with us during the reservation process to understand the fees for your specific trip.

Question 8

Can I rent a car for a one-way trip?

Accepted Answer

Yes, we offer one-way rentals between participating locations. A one-time drop fee will apply, which varies depending on the location of the pick-up and dropoff. Please confirm the availability of one-way rentals when booking.

Question 9

Is there a maximum rental period?

Accepted Answer

Yes, the maximum duration of a rental contract is 30 consecutive days. After this period, a new rental contract will need to be signed. Each rental day consists of a consecutive 24-hour period starting at the time of pick-up.

Question 10

Can I extend my rental period, and what is the process?

Accepted Answer

Yes, you can extend your rental period, but it must be done with prior authorization. This involves electronically signing an updated rental agreement that reflects the extended dates. Without this signed authorization, we cannot extend the contract. Please note that if the vehicle becomes overdue and we cannot reach you for three days, the car must be returned within 24 hours. If not, the vehicle may be
repossessed and potentially reported stolen.

Question 11

What happens if I don't return the vehicle on time?

Accepted Answer

If the vehicle is overdue and we are unable to contact you after multiple attempts (via email and phone), or you cannot provide a valid payment method, you will need to return the vehicle within 24 hours. If this deadline is not met, we will initiate the process of locating or repossessing the vehicle, and it could eventually be reported as stolen to law enforcement.

Question 12

What is the process for returning a vehicle after business hours?

Accepted Answer

If you return the vehicle after hours, you must park it in the designated return area and drop the keys in the secure drop-box near the rental office entrance. Be sure to follow specific location instructions regarding after-hours returns to ensure the vehicle is properly checked in.

Question 13

What payment methods are accepted for car rentals?

Accepted Answer

We accept major credit and debit cards, including American Express, Visa, Mastercard, and Discover. All cards must be issued by a major financial institution. We do not accept cash, prepaid cards, checks, or cards that are for electronic use only. Debit cards are only accepted under specific conditions.

Question 14

Is a deposit required when renting a vehicle?

Accepted Answer

Yes, we require an authorization deposit of up to $500 in addition to the rental cost. This serves as a security measure and ensures that we can cover any potential additional costs, such as damages or late returns. The deposit will be released after the vehicle is returned, but it may take some time for the funds to be available depending on your bank.

Question 15

Can I use a debit card as a local renter?

Accepted Answer

Debit cards are not accepted for local renters at airport locations. However, at select downtown locations, debit cards may be accepted with two forms of government-issued ID and a recent utility bill that matches the address on the renter’s driver’s license. Local renters using debit cards may be restricted to certain
vehicle types.

Question 16

Can international travelers use a debit card to rent a vehicle?

Accepted Answer

Yes, international travelers can use a debit card to rent a vehicle. However, specialty vehicles and some larger categories may require a credit card. Additionally, certain restrictions apply, so please confirm details with us before your rental.

Question 17

Can I rent specialty vehicles with a debit card?

Accepted Answer

No, rentals of specialty vehicles, luxury cars, and full-sized SUVs require a credit card. Debit cards may be used for certain other vehicle types but are subject to location-specific policies.

Question 18

Is purchasing Supplemental Liability Insurance (SLI) mandatory?

Accepted Answer

No, purchasing SLI is optional, but it offers valuable protection. SLI covers the renter against third-party claims for bodily injury or property damage that occur while driving the rental vehicle, with coverage up to $100,000 per accident. However, SLI does not cover all situations and has exclusions, including if an
unauthorized or intoxicated driver is behind the wheel.

Question 19

What does the Collision Damage Waiver (CDW) cover?

Accepted Answer

The Collision Damage Waiver (CDW) reduces your liability in case of damage to the rental vehicle. However, it doesn’t cover all risks and is voided in certain situations, such as when the driver is intoxicated or violates the rental agreement. A police report is required for CDW to be valid in case of an accident.

Question 20

What is the deductible for the Collision Damage Waiver (CDW)?

Accepted Answer

The deductible for CDW depends on the vehicle category rented. This waiver limits your financial responsibility for damage to the rental vehicle but does not cover all situations. The deductible amount will be outlined in your rental agreement.

Question 21

Can I purchase insurance coverage at the rental counter?

Accepted Answer

Yes, you can purchase optional insurance coverage at the rental counter. This includes Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW), and other protections. Please ask our staff for more details on which options best suit your needs.

Question 22

What are the age requirements for renting a vehicle?

Accepted Answer

The minimum age to rent a vehicle varies by location: it is 21 years old in New Jersey and 18 in New York. However, renters aged 18-20 are restricted to economy and compact cars. For larger or specialty vehicles, you must be at least 25 years old. Additionally, the maximum age to rent a vehicle is 80 years old.

Question 23

Are there additional fees for underage drivers?

Accepted Answer

Yes, there are additional fees for younger drivers. Renters aged 18-20 incur a fee of $79.99 per day, while drivers aged 21-24 pay an additional fee of $25.00 per day. These fees help offset the higher risk associated with younger drivers.

Question 24

Are there any restrictions on where I can drive the rental vehicle?

Accepted Answer

Yes, there are geographic restrictions. The vehicle may only be driven within certain states specified in your rental agreement. If you drive outside of the allowed zones, additional fees apply, and your CDW may be voided. If the vehicle enters prohibited zones, it may be repossessed, and the renter could be responsible for all costs involved.

Question 25

What should I do if I experience a breakdown or need roadside assistance?

Accepted Answer

If you experience any issues while driving, our optional Roadside Assistance Protection provides 24/7 support. Services include towing, battery jump-starts, flat tire changes, and fuel delivery. The cost for any parts or materials, such as fuel or tires, is your responsibility. In case of severe mechanical issues, towing to the nearest service provider is also covered.

Question 26

Can I rent a car if I have a foreign driver’s license?

Accepted Answer

Yes, international renters with a valid foreign driver’s license can rent a vehicle. However, if your license is printed in a non-Roman alphabet (such as Arabic, Chinese, or Japanese), you will need to provide an International Driving Permit along with your original license. You’ll also need to present a valid passport
at the time of rental.

Question 27

What are my refueling options when I return the vehicle?

Accepted Answer

You have a few refueling options:

• You can prepay for a full tank of fuel at a competitive price and return the vehicle without refueling.

• If you do not prepay, you can return the vehicle with the same level of fuel it had at pick-up. If you return it with less fuel, you will be charged for the fuel used at the rate specified in your rental agreement.

Question 28

Can I add additional drivers to my rental?

Accepted Answer

Yes, you can add additional drivers to your rental, but an additional driver fee will apply. The additional driver must present a valid driver’s license at the time of rental. The fee is $9.99 per day, but in New York, it is $5.00 per day per additional driver.

Question 29

What toll payment options are available with the rental vehicle?

Accepted Answer

You can choose between paying for tolls individually or opting for our Unlimited Toll Plan at $25.00 per day, which covers all tolls during your rental period. If you don’t prepay, you will be charged a daily service fee of $6.95 plus the toll costs. You can also use your own EZ-Pass transponder if preferred.

Question 30

Can I use my personal EZ-Pass transponder in the rental vehicle?

Accepted Answer

Yes, you can use your own EZ-Pass or similar toll transponder in the rental vehicle. This allows you to avoid the daily toll service fee of $6.95. Please ensure your transponder is properly set up to avoid unnecessary charges.

Question 31

Is there a maximum rental period?

Accepted Answer

Yes, the maximum duration of a rental contract is 30 consecutive days. After this period, a new rental contract will need to be signed. Each rental day consists of a consecutive 24-hour period starting at the time of pick-up.

Question 32

What is the policy for cancelling prepaid reservations?

Accepted Answer

You can cancel your prepaid reservation, but the amount refunded depends on when the cancellation is made. Cancellations made more than 24 hours before pickup will incur a 30% fee, and cancellations made within 24 hours will incur a 50% fee. No refunds are given for cancellations after the scheduled pick-up time.

Question 33

What happens if I don’t pick up my prepaid vehicle?

Accepted Answer

Unfortunately, no refunds or credits are provided for prepaid reservations if the vehicle is not picked up at the scheduled time. We strongly recommend keeping us informed of any delays or changes in your travel plans.

Question 34

What if my flight is delayed and I can’t pick up the vehicle on time?

Accepted Answer

Unfortunately, no refunds or credits are provided for prepaid reservations if the vehicle is not picked up at the scheduled time. We strongly recommend keeping us informed of any delays or changes in your travel plans.

Question 35

Can I rent a car for a one-way trip?

Accepted Answer

Yes, we offer one-way rentals between participating locations. A one-time drop fee will apply, which varies depending on the location of the pick-up and dropoff. Please confirm the availability of one-way rentals when booking.

Question 36

Are there additional charges for dropping off the vehicle at a different location?

Accepted Answer

Yes, a one-time drop fee will apply for one-way rentals. The amount depends on the pick-up and drop-off locations. Be sure to check with us during the reservation process to understand the fees for your specific trip.

Frequently asked questions

Reservation and Booking

Rental Extension and Return Policy

Payment and Deposits

Insurance and Coverage

Age Requirements and Fees

Driving Restrictions and Roadside Assistance

International Renters

Fuel and Refueling Options

Additional Drivers

Toll Payments

Rental Duration and Maximum Rental Period

Prepaid Reservation Policies

Flight Delays and Pick-Up Issues

One-Way Rentals

Reservation and Booking