Frequently asked questions

Q: Can I purchase insurance coverage at the rental counter?

Yes, you can purchase optional insurance coverage at the rental counter. This includes Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW), and other protections. Please ask our staff for more details on which options best suit your needs.

Q: What is the deductible for the Collision Damage Waiver (CDW)?

The deductible for CDW depends on the vehicle category rented. This waiver limits your financial responsibility for damage to the rental vehicle but does not cover all situations. The deductible amount will be outlined in your rental agreement.

Q: Can I rent specialty vehicles with a debit card?

No, rentals of specialty vehicles, luxury cars, and full-sized SUVs require a credit card. Debit cards may be used for certain other vehicle types but are subject to location-specific policies.

Q: Are there additional charges for dropping off the vehicle at a different location?

Yes, a one-time drop fee will apply for one-way rentals. The amount depends on the pick-up and drop-off locations. Be sure to check with us during the reservation process to understand the fees for your specific trip.

Q: What if my flight is delayed and I can’t pick up the vehicle on time?

If your flight is delayed, we will hold your prepaid reservation until the end of the business day. If you’re delayed beyond that, we may not be able to guarantee the vehicle’s availability, so it’s important to notify us as soon as possible.

Q: Is there a maximum rental period?

Yes, the maximum duration of a rental contract is 30 consecutive days. After this period, a new rental contract will need to be signed. Each rental day consists of a consecutive 24-hour period starting at the time of pick-up.

Q: Can international travelers use a debit card to rent a vehicle?

Yes, international travelers can use a debit card to rent a vehicle. However, specialty vehicles and some larger categories may require a credit card. Additionally, certain restrictions apply, so please confirm details with us before your rental.

Q: What happens if I don’t pick up my prepaid vehicle?

Unfortunately, no refunds or credits are provided for prepaid reservations if the vehicle is not picked up at the scheduled time. We strongly recommend keeping us informed of any delays or changes in your travel plans.

Q: What is the policy for cancelling prepaid reservations?

You can cancel your prepaid reservation, but the amount refunded depends on when the cancellation is made. Cancellations made more than 24 hours before pickup will incur a 30% fee, and cancellations made within 24 hours will incur a 50% fee. No refunds are given for cancellations after the scheduled pick-up time.

Q: Can I rent a car for a one-way trip?

Yes, we offer one-way rentals between participating locations. A one-time drop fee will apply, which varies depending on the location of the pick-up and dropoff. Please confirm the availability of one-way rentals when booking.

General Questions

Can I purchase insurance coverage at the rental counter?

What is the deductible for the Collision Damage Waiver (CDW)?

Can I rent specialty vehicles with a debit card?

Are there additional charges for dropping off the vehicle at a different location?

What if my flight is delayed and I can’t pick up the vehicle on time?

Is there a maximum rental period?

Can international travelers use a debit card to rent a vehicle?

What happens if I don’t pick up my prepaid vehicle?

What is the policy for cancelling prepaid reservations?

Can I rent a car for a one-way trip?

What is the process for returning a vehicle after business hours?

Can I use my personal EZ-Pass transponder in the rental vehicle?

What toll payment options are available with the rental vehicle?

Can I add additional drivers to my rental?

What are my refueling options when I return the vehicle?

Can I rent a car if I have a foreign driver’s license?

What should I do if I experience a breakdown or need roadside assistance?

Are there any restrictions on where I can drive the rental vehicle?

What does the Collision Damage Waiver (CDW) cover?

Can I use a debit card as a local renter?

Is a deposit required when renting a vehicle?

What payment methods are accepted for car rentals?

Are there additional fees for underage drivers?

What are the age requirements for renting a vehicle?

Is purchasing Supplemental Liability Insurance (SLI) mandatory?

What is your cancellation policy for prepaid reservations?

Can I modify a prepaid reservation, and how does it affect the rate?

What happens if I don't return the vehicle on time?

Can I extend my rental period, and what is the process?

What happens if I am late for my vehicle pick-up?