Reservations made online guarantee the vehicle for up to 2 hours after your reserved pick-up time. After that the reservation is deemed expired and we may or may not be able to accommodate you with the vehicle, depending on availability.
Drivo reserves the right to decline a rental where the renter’s driver’s license restricts the operation of the requested rental vehicle.
Maximum duration of a rental contract is 30 days. A rental day shall consist of each consecutive 24-hour periods beginning after the start of the rental.
A valid phone number and email address is required to rent a vehicle.
Credit Card Processing Fee of 3.5% will be applied at the counter
If the customer decides to extend the rental, an additional authorization will be taken to cover extra days. Contracts without prior authorization for extension will not be extended. For contract extension to be valid customer must electronically sign the updated contract. If the vehicle is overdue, and the customer is unreachable after three days of us attempting to reach the customer via email and phone calls, or if the customer is unable to provide a valid payment method, the vehicle must be return to our location within 24 hours or the vehicle will be located/repossessed. If we are unable to repossess the car, the vehicle will be reported stolen.
A prepaid reservation can be changed up to 24 hours before the start of the rental only if reserved directly on www.drivo.com (subject to availability). Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this modification leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rate.
A prepaid booking can be cancelled before the start of the rental. In the event of cancellation, any refund of the payment made towards the rental is subject to a cancellation fee. The cancellation fee will never exceed the total prepaid amount.
- Cancellations up to 24 hours prior to scheduled pick up time will result in the collection of 30% of the total price as a cancellation fee. The remaining prepaid amount in excess of 30% of the total price will be refunded.
- Cancellations within to 24 hours prior to scheduled pick up time will result in the collection of 50% of the total price as a cancellation fee. The remaining prepaid amount in excess of 50% of the total price will be refunded.
- No refund will be issued in case of cancellation after scheduled pick up time.
If purchased, Supplemental Liability Insurance (SLI) protects the renter against claims made by a third party for bodily injury and/or property damages sustained as a result of an accident while the renter is operating a rental vehicle.
This SLI provides the renter with third-party liability protection up to a limit of USD 100,000 per accident.
SLI does not cover all situations that may arise while operating a rental vehicle. SLI does not cover all risks.
SLI is subject to exclusions for unauthorized or intoxicated drivers. Other exclusions may apply. Police report is necessary for SLI to be valid.
The Supplemental Deductible Coverage covers up to $1000 of customer’s personal insurance deductible. The customer will be held liable for any damage or loss exceeding the amount $1000.
Personal Accident Coverage provides limited coverage bodily injury to occupants of the rental vehicle. Personal Accident Coverage does not cover all risks. For further details please see or PAC/PEI brochure and find the full PAC/PEI policy available for your review upon request.
Personal Effects Coverage provides limited coverage for your personal belongings from loss or damage caused by theft, damage, or accident to your rental car. Personal Accident Coverage does not cover all risks. Personal Effects Coverage provides reimbursement for the actual cash value of most items subject to certain maximums, deductibles, limitations, and exclusions. For further details please see or PAC/PEI brochure and find the full PAC/PEI policy available for your review upon request.
The minimum age to rent a vehicle in the state of New Jersey location is 21, in the state of New York 18 and the driver must have a valid driver’s license. Underage drivers are restricted to ECAR, CCAR and ICAR only. For larger-sized vehicles and specialty vehicles the minimum age of 25 years applies. Maximum age to rent a car is 80 years.
An Underage Driver Fee of $79.99 per day will apply for drivers 18-20
An Underage Driver Fee of $25.00 per day will apply for drivers 21-24
In General
We accept most major credit and debit cards including American Express, Visa, Discover, Mastercard. All credit/debit cards need to be issued by a major financial institution that offers physical banking locations. The means of payment, which must be valid and presented at the start of the rental, must be issued under the renter’s name.
An authorization of up to $500 will be taken in addition to the rental amount due to secure the rental. We do not accept Cash, Prepaid cards, MCU cards, Checks, Money Orders, Electronic Use only cards, Visa Electron cards, credit/debit cards from domestic online banking institutions.
Debit cards are not accepted for local renters at airport locations. Debit cards with available funds may be accepted at select locations at our sole discretion with two forms of government issued ID, and only if one of the following conditions are met.
1. The renter presents a return airline ticket or roundtrip itinerary upon pick-up made at least 24 hours prior to the pick-up date, that coincides with the drop-off date and location. The return flight date cannot be before the vehicle return date, and the return flight city cannot be outside of the immediate area of the vehicle return city. Non-local domestic renters with a debit card cannot rent any Full-sized or Over-sized SUVs, Premium, Luxury, Extraordinary or Specialty vehicles, with the exception of Minivans. Customers travelling internationally, whose debit car is issued in their country of origin may rent any category vehicle except for Specialty Cars. OR
2. A local renter at downtown location can present an original and current utility bill which matches the name and address on the Driver’s License of the renter. Photocopies, printouts, digital images (digital format can be accepted provided that the source of the document comes from the official page) are not permitted. Utility bills need to be the most current or from the last 30 days and cannot be Past Due. Local renters with a debit car may need additional documentation and can only rent Vans, Economy through Full-size sedans, Compact through Intermediate SUVs.
The amount that will be authorized includes the rental price as well as additional charges and extras. The funds will not be available to you until after the vehicle has been returned. Some vehicles have a higher authorization or deposit amount and may require the use of a credit card.
The rental location may also perform a credit check or require additional qualifications in accordance with the local policy to determine whether the renter qualifies for a rental. The customer must meet the minimum criteria as determined by that location to qualify for a rental.
The Collision Damage Waiver with minimum deductible reduces the renter’s responsibility to a part of the vehicle in event of damage to the rental vehicle. If Collision Damage Waiver with minimum deductible is accepted the renter is responsible for a following deductible: $0.00 for any vehicle rented from the car category. Collision Damage Waiver with minimum deductible does not cover all situations that may arise while operating a rental vehicle. Collision Damage Waiver with minimum deductible does not cover all risks.
Police report is necessary for the Collision Damage Waiver with minimum deductible to be valid. The Collision Damage Waiver with minimum deductible will be voided for unauthorized drivers, intoxicated drivers, if the terms and conditions of rental contract are violated, police report is not obtained, and/or in the events of negligence by the renter, while driving or in possession of the rental vehicle, such as, but not limited to, driving across beaches, rivers etc., driving under the influence of alcohol or drugs or any other substances that could impair the driver’s ability to operate the vehicle. Other acts of negligence include, but not limited to, leaving the keys in the ignition while the vehicle is unattended, falling asleep while driving, ignoring traffic signals or police officers.
The Collision Damage Waiver with minimum deductible does not cover theft. The protection by the Collision Damage Waiver with deductible is optional, as long as the renter has a valid insurance coverage that covers the rental vehicle, subject to regulatory and legal requirements. We will request a proof of your comprehensive insurance coverage information (declaration page). Failure to provide a proof of your insurance, when our insurance is declined, may be subject to denial of rental.
By booking a prepaid rate, the payment will be charged before the start of the rental with the estimated total amount of the rental (rental rate plus any applicable taxes and fees and other agreed charges). The driver and confirmed method of payment shall be finalized at the time of the reservation and cannot be changed. The confirmed method of payment must be valid and presented at the time of the rental and is subject to the conditions of payment above. All extra costs that occur during the rental will be charged to this payment method. Prepaid reservations are held until the end of the business day. A change from a prepaid rate to a nonprepaid rate is not possible.
No refund will be issued in case of failure to pick up your vehicle.
No refunds or credits will be issued for unused rental days once the vehicle is rented.
If you have a one-way reservation the vehicle may be returned to one of participating locations only. Additional one time Drop Fee will apply.
Participating Locations:
- Newark Liberty International Airport Location (EWR) – 430 Route 1&9 South, Newark, NJ 07114
- John F. Kennedy International Airport location (JFK) – 124-10 S Conduit Ave, South Ozone Park, NY 11420
- LaGuardia Airport (LGA) – 2261 94th street, East Elmhurst, NY 11369
- Brooklyn Coney Island Location (BRK) – 3221 Coney Island Ave, Brooklyn, NY 11235
The vehicle may not be dropped off at any other location. Towing charge of $5 per mile plus towing fee, possible impound/storage fees will apply.
Navigations systems (portable or built-in) can be rented for $9.99 per day, based on availability
A fee applies for the additional driver, whose details are noted in the rental agreement only if the additional driver presents a valid driver’s license. Only authorized additional drivers are allowed to driver the vehicles.
Additional driver fee is $9.99 per day per additional driver.
In New York the additional driver fee is $5.00 per day per additional driver
Infant seats, toddler seats and booster seats can be rented for $9.99 per day per seat, based on availability.
If you or any driver operate the rental vehicle and generate and unpaid toll, you will be charged for EZ-Pass Service Fee of $6.95 for each rental day the tolls are incurred plus the cost of all unpaid tolls. The toll costs are charged at a highest prevailing undiscounted rate. The maximum EZ-Pass Service Fee is $34.75, plus the cost of all unpaid tolls. Renters have the option of paying cash on all cash accepted toll-roads. Please be aware that some tolls may not accept cash as a method of payment. In these instances, the EZ-Pass Transponder Service will be automatically activated, and the renter will be charged $6.95 for each rental day, up to $34.75, plus the cost of all generated tolls. Renters may use their own EZ-PASS transponders in any of the rental cars
The vehicles will typically be picked up with a full tank of fuel. If the tank is not full at pick up, the fuel level will be recorded, and the renter can return the car with the same level of fuel without incurring additional fees.
We offer a few fueling options:
- Prepaid Fuel. You may purchase the full tank of fuel at the time of rental. The price quoted at rental will lock in your fuel price at a competitive price with local fuel stations. If you purchase the fuel up front, do not refuel. No refunds will be given for unused fuel.
- If you do not purchase the Prepaid fuel and return the vehicle with less fuel than when rented, you will pay us for the fuel used at the price per gallon stated on your rental agreement.
- If you do not purchase the Prepaid fuel and return the tank full or at the same level when rented, there will be no charges for fuel.
We or the qualified 3rd party vendor will provide any renter who has purchased the optional Roadside Assistance Protection coverage with 24/7 breakdown assistance (where available) without any additional charge. Roadside Assistance Protection covers the renter against high service and repair costs for the following incidents:
- Emergency Towing: The covered vehicle will be towed to the nearest qualified service provider up to 100 miles of free towing. Charges are based on a per mile rating that vary from state to state
- Battery Assistance: We or the qualified 3rd party vendor will jumpstart the battery or minor emergency mechanical adjustments may be applied while on the road.
- Flat Tire Assistance: We or the qualified 3rd party vendor will install the inflated spare. If there is no spare or if the spare is flat, we or the qualified 3rd party vendor will tow the vehicle to the nearest qualified provider. No benefit is available for the cost of the tire repair or the second service call to return the repaired tire to the disabled vehicle.
- Fuel and Water Delivery Service: An emergency supply of fuel or water will be delivered to the covered vehicle. You only pay for the cost of liquids, parts or materials delivered.
- Winching: We or the qualified 3rd party vendor will extricate the covered vehicle from a ditch, snow, mud, or sand. Vehicle must be within 100 feet of state-maintained road. This benefit cannot be used for everyday normal snow removal. Maximum benefit is $100 per incident.
- Lost Key or Lockout Service: Locksmith service provided when keys are lost, broken or accidental locked in the vehicle. Benefit is limited to $100 per incident and the cost of the replacement keys is not covered.
All services may only be ordered by a direct claim with our 24-hour Roadside Assistance Protection by calling 1-855-866-3161. We will determine the type and the extent of service required to ensure the renter stays mobile. If any damage to the rental vehicle occurs which is not covered by us within the scope of the Roadside Assistance Protection, the renter is liable for such damage.
Drivo does not extend any of its motor vehicle financial responsibility and Drivo does not provide any liability insurance coverage to renter, passengers or third parties through this reservation unless Drivo is obligated to do so due to legal requirements or according to the rental agreement.
The purchase of Supplemental Liability Insurance (SLI) is not required as a condition of renting a car. The renter’s personal insurance policy may provide the coverage for liability while operating a rental vehicle as per its terms and conditions. It is recommended that renters check the terms and conditions of their personal auto insurance policy to determine if coverage is provided for this rental. We will request a proof of your comprehensive insurance coverage information (declaration page). Failure to provide a proof of your insurance, when our insurance is declined, may be subject to denial of rental.
The renter and all authorized drivers must present a valid, unexpired, and original driver’s license at the time of the rental. The driver’s license must be in good condition and valid for the entire rental period. Temporary licenses are only accepted when presented alongside the original expired or voided driver’s license. Photocopies, digital licenses, Leaner’s Permits, driver’s licenses with restrictions, damaged or broken driver’s licenses, which we are unable to scan and verify are not accepted. All drivers with a non-US driver’s license must produce a valid passport at the time of the rental.
You are responsible for complying with all licensing and traffic laws and regulations. For vehicle groups FVAR (12 passenger vans) and PVAR (15 passenger vans): please check the local state laws for minimum Driver’s License Requirements. These vehicles may not be operated in Canada
Driver’s License printed with non-Roman Alphabet (Arabic, Chinese, Japanese etc.) must be complemented by an international driver’s license.
Customers travelling internationally will need to provide a proof of their tickets or boarding passes to qualify for the rentals.
The Collision Damage Waiver with deductible reduces the renter’s responsibility to a part of the vehicle in event of damage to the rental vehicle.
If Collision Damage Waiver with deductible is accepted the renter is responsible for a certain deductible amount depending on car category. The Collision Damage Waiver with deductible does not cover all situations that may arise while operating a rental vehicle. The Collision Damage Waiver with deductible does not cover all risks. Police report is necessary for the Collision Damage Waiver with deductible to be valid. The Collision Damage Waiver with deductible will be voided for unauthorized drivers, intoxicated drivers, if the terms and conditions of rental contract are violated, police report is not obtained, and/or in the events of negligence by the renter, while driving or in possession of the rental vehicle, such as, but not limited to, driving across beaches, rivers etc., driving under the influence of alcohol or drugs or any other substances that could impair the driver’s ability to operate the vehicle. Other acts of negligence include, but not limited to, leaving the keys in the ignition while the vehicle is unattended, falling asleep while driving, ignoring traffic signals or police officers. The Collision Damage Waiver with deductible does not cover theft. The protection by the Collision Damage Waiver with deductible is optional, as long as the renter has a valid insurance coverage that covers the rental vehicle, subject to regulatory and legal requirements. We will request a proof of your comprehensive insurance coverage information (declaration page). Failure to provide a proof of your insurance, when our insurance is declined, may be subject to denial of rental.
The recovery fees reimburse us for all, or portion of our expenses related to overhead costs at certain locations. These fees include the following: Airport Concession Recovery Fee / Privilege Fee Recovery Charge. Your quoted online rate will show applicable fees in detail on your reservation.
This charge is imposed by the airport authority on all rental car users on either a per transaction or per day basis. These funds are typically held in trust to pay for the financing of the building, transportation system, or operations and maintenance of the facility, as determined by the airport authority.
These third-party fees are intended to compensate for joint services and uses of Transportation and Facility Management between all rental car companies on site pursuant to Concession and Lease Requirements.
This fee is used to cover the costs that we must pay for vehicle registration, license fees and related fees for a rental. It varies depending on the location.
This fee is imposed on motor vehicle rental companies in New Jersey for each day or part of a day that a motor vehicle is rented. It is assessed at the rate of $5 per day for all motor vehicle rental companies doing business in this State.
Those fees can either be mandatory or permitted, depending on the applicable law. Those fees vary by location. More information about those fees can be provided at the counter.
All prices indicated in the rental information are net prices. State, federal, and local taxes apply to all rentals and charges.
In General
The rental vehicle may only be used in the state of pick-up and the surrounding geographical area as specified in the table below:
|
Allowed Zone |
New Jersey (NJ), New York (NY), Delaware (DE), Connecticut (CT), Pennsylvania (PA), Massachussets (MA), Rhode Island (RI), Maryland (MD), West Virginia (WV), Virginia (VA), Washington DC (DC) |
|
Permitted Zone |
Maine (ME), New Hampshire (NH), Vermont (VT), North Carolina (NC), South Carolina (SC) |
Rental vehicles may not be driven to Mexico.
Geo Fence Violations
Unlimited mileage is only applicable within states listed in the Allowed-Zone. Geo-Zone violation fee is based on the rented car class and the territory the vehicle is driven to and is outlined in the table below. Geo-Zone violation fee will be applied from the first day of signing the contract until the vehicle is returned. Geo-Zone violation fee is reduced in the states listed in the Permitted Zone and will be charged in full in any state not listed in the table above. If the vehicle is driven outside of the Allowed-Zone and Permitted-Zone, the CDW coverage purchased at the counted will be voided and customer will be responsible for possible breakdowns.
|
GEO-ZONE |
CAR CLASSES |
GEO-ZONE VIOLATION FEE |
|
Permitted Zone |
ECAR, CCAR, ICAR, SCAR, FCAR, IFAR |
$15.00 per day |
|
MVAR, FFAR |
$20.00 per day |
|
|
FVAR, PVAR |
$25.00 per day |
|
|
Outside of the Allowed and Permitted Zones |
ECAR, CCAR, ICAR, SCAR, FCAR, IFAR |
$35.00 per day |
| MVAR, FFAR |
$50.00 per day |
|
| FVAR, PVAR |
$75.00 per day |
Location Name: John F. Kennedy International Airport, New York
Address: 124-10 South Conduit Ave, South Ozone Park, NY 11420
Phone Number: +1-855-550-0008
Email: customercare@drivo.com
|
JFK Branch Hours of Operations: |
|
| Monday | 6:00AM – 12:00AM |
| Tuesday | 6:00AM – 12:00AM |
| Wednesday | 6:00AM – 12:00AM |
| Thursday | 6:00AM – 12:00AM |
| Friday | 6:00AM – 12:00AM |
| Saturday | 6:00AM – 12:00AM |
| Sunday | 6:00AM – 12:00AM |
Holiday hours might vary.
JFK Branch Arrival Information
Our shuttles are run on demand and between the hours of 6:00AM – 12:00AM daily (holiday hours might vary). Please call us upon arrival at 855-550-0008 to request a shuttle.
From baggage claims level please follow the signs to the Air Train. Take the Air Train to Federal Circle station and follow the signs to free shuttles. Once you arrive at the pick-up location at Federal Circle wait for the Ford Transit shuttle can that says «ACE», «Fox» and «Drivo Rent-A-Car».
JFK Branch After Hour Drop Off Policy
Vehicles returned after hours need to be parked in the designated area inside the facility, and the keys need to be dropped in the drop-box located next the entrance to the rental office. Please note, our shuttles run between the hours of 6:00AM – 12:00AM daily (holiday hours might vary).
Location Name: Newark Liberty International Airport, New Jersey
Address: 430 Route 1&9 South, Newark, NJ 07114
Phone Number: +1-855-550-0008
Email: customercare@drivo.com
|
EWR Branch Hours of Operations: |
|
| Monday | 6:00AM – 12:00AM |
| Tuesday | 6:00AM – 12:00AM |
| Wednesday | 6:00AM – 12:00AM |
| Thursday | 6:00AM – 12:00AM |
| Friday | 6:00AM – 12:00AM |
| Saturday | 6:00AM – 12:00AM |
| Sunday | 6:00AM – 12:00AM |
Holiday hours might vary.
EWR Branch Arrival Information
Our shuttles are run on demand and between the hours of 6:00AM – 12:00AM daily (holiday hours might vary). Please call us upon arrival at 855-550-0008 to request a shuttle.
Please take the Air Train to the P4 station, go downstairs towards the “ Hotel/Motel shuttle pick up/drop-off ” area and wait for the Ford Transit shuttle can that says «ACE», «Fox» and «Drivo Rent-A-Car».
EWR Branch After Hour Drop Off Policy
Vehicles returned after hours need to be parked in the designated area inside the facility, and the keys need to be dropped in the drop-box located next the entrance to the rental office. Please note, our shuttles run between the hours of 6:00AM – 12:00AM daily (holiday hours might vary).
Location Name: LaGuardia Airport, New York
Address: 2261 94th street, East Elmhurst, NY 11369
Phone Number: +1-855-550-0008
Email: customercare@drivo.com
|
LGA Branch Hours of Operations: |
|
| Monday | 8:00AM – 12:00AM |
| Tuesday | 8:00AM – 12:00AM |
| Wednesday | 8:00AM – 12:00AM |
| Thursday | 8:00AM – 12:00AM |
| Friday | 8:00AM – 12:00AM |
| Saturday | 8:00AM – 12:00AM |
| Sunday | 8:00AM – 12:00AM |
Holiday hours might vary.
LGA Branch Arrival Information
Our shuttles are run in partnership with Purchase Park to Fly. Our shuttles are run on demand and run 24 hours a day (holiday hours might vary). Please call us upon arrival at 855-550-0008 to request a shuttle.
TERMINAL A
From the baggage claim area proceed outside and follow the signs for Pick-Up and Drop-Off area. Wait for the Purchase Park 2 Fly shuttle, with ACE rent a Car and Drivo Rent a Car logos.
TERMINAL B
From the baggage claim area proceed outside on Level 1 and follow the sings for Area 4. Wait for the Purchase Park 2 Fly shuttle, with ACE rent a Car and Drivo Rent a Car logos.
TERMINAL C
From the baggage claim area proceed outside on Level 1 door 14 and follow the signs for Shuttle & Buses. Wait for the Purchase Park 2 Fly shuttle, with ACE rent a Car and Drivo Rent a Car logos.
LGA Branch After Hour Drop Off Policy
Vehicles returned after hours need to be parked in the designated area inside the facility, and the keys need to be dropped in the drop-box located next the entrance to the rental office. Purchase Park 2 Fly employees are here to assist you.
Location Name: Brooklyn, New York
Address: 3221 Coney Island Ave, Brooklyn, NY 11235
Phone Number: +1-855-550-0008
Email: customercare@drivo.com
|
BRK Branch Hours of Operations: |
|
| Monday | 8:00AM – 7:00AM |
| Tuesday | 8:00AM – 7:00AM |
| Wednesday | 8:00AM – 7:00AM |
| Thursday | 8:00AM – 7:00AM |
| Friday | 8:00AM – 7:00AM |
| Saturday | 8:00AM – 7:00AM |
| Sunday | 8:00AM – 7:00AM |
Holiday hours might vary.
BRK Branch After Hour Drop Off Policy
Vehicles returned after hours need to be parked in the designated parking areas near the facility on Coney Island Ave, and the keys need to be dropped in the drop-box located next the entrance to the rental office. For detailed instructions please contact the location staff.