12-Passenger Van

If the vehicle is overdue and we are unable to contact you after multiple attempts (via email and phone), or you cannot provide a valid payment method, you will need to return the vehicle within 24 hours. If this deadline is not met, we will initiate the process of locating or repossessing the vehicle, and it could eventually be reported as stolen to law enforcement.

If you're running late, we hold your reservation for up to 2 hours past your scheduled pick-up time. After this grace period, the reservation may be deemed expired, and we may not be able to guarantee vehicle availability. It’s always best to inform us if you're experiencing delays so we can assist in accommodating your needs based on the availability of vehicles at the time.

Yes, you can extend your rental period, but it must be done with prior authorization. This involves electronically signing an updated rental agreement that reflects the extended dates. Without this signed authorization, we cannot extend the contract. Please note that if the vehicle becomes overdue and we cannot reach you for three days, the car must be returned within 24 hours. If not, the vehicle may be repossessed and potentially reported stolen.

You can cancel your prepaid reservation, but the amount refunded depends on when the cancellation is made. Cancellations made more than 24 hours before pickup will incur a 30% fee, and cancellations made within 24 hours will incur a 50% fee. No refunds are given for cancellations after the scheduled pick-up time.

Yes, you can modify a prepaid reservation up to 24 hours before the start of your rental, as long as the booking was made directly through our website. Keep in mind, however, that any changes to the reservation, such as adjusting the pick-up time or vehicle type, may affect the rate. If the modified reservation results in a lower cost, we do not provide a refund for the difference.

If you cancel your prepaid reservation, the amount refunded will depend on when the cancellation is made: • Cancellations made more than 24 hours before the scheduled pick-up time will incur a 30% cancellation fee. The remaining 70% will be refunded. • If the cancellation occurs within 24 hours of the pick-up time, a 50% cancellation fee applies, and the other 50% will be refunded. No refunds are provided for cancellations made after the scheduled pick-up time.

No, purchasing SLI is optional, but it offers valuable protection. SLI covers the renter against third-party claims for bodily injury or property damage that occur while driving the rental vehicle, with coverage up to $100,000 per accident. However, SLI does not cover all situations and has exclusions, including if an unauthorized or intoxicated driver is behind the wheel.

The minimum age to rent a vehicle varies by location: it is 21 years old in New Jersey and 18 in New York. However, renters aged 18-20 are restricted to economy and compact cars. For larger or specialty vehicles, you must be at least 25 years old. Additionally, the maximum age to rent a vehicle is 80 years old.

Yes, there are additional fees for younger drivers. Renters aged 18-20 incur a fee of $79.99 per day, while drivers aged 21-24 pay an additional fee of $25.00 per day. These fees help offset the higher risk associated with younger drivers.

We accept major credit and debit cards, including American Express, Visa, Mastercard, and Discover. All cards must be issued by a major financial institution. We do not accept cash, prepaid cards, checks, or cards that are for electronic use only. Debit cards are only accepted under specific conditions.

Yes, we require an authorization deposit of up to $500 in addition to the rental cost. This serves as a security measure and ensures that we can cover any potential additional costs, such as damages or late returns. The deposit will be released after the vehicle is returned, but it may take some time for the funds to be available depending on your bank.

Debit cards are not accepted for local renters at airport locations. However, at select downtown locations, debit cards may be accepted with two forms of government-issued ID and a recent utility bill that matches the address on the renter’s driver’s license. Local renters using debit cards may be restricted to certain vehicle types.

The Collision Damage Waiver (CDW) reduces your liability in case of damage to the rental vehicle. However, it doesn’t cover all risks and is voided in certain situations, such as when the driver is intoxicated or violates the rental agreement. A police report is required for CDW to be valid in case of an accident.

Yes, there are geographic restrictions. The vehicle may only be driven within certain states specified in your rental agreement. If you drive outside of the allowed zones, additional fees apply, and your CDW may be voided. If the vehicle enters prohibited zones, it may be repossessed, and the renter could be responsible for all costs involved.

If you experience any issues while driving, our optional Roadside Assistance Protection provides 24/7 support. Services include towing, battery jump-starts, flat tire changes, and fuel delivery. The cost for any parts or materials, such as fuel or tires, is your responsibility. In case of severe mechanical issues, towing to the nearest service provider is also covered.

Yes, international renters with a valid foreign driver’s license can rent a vehicle. However, if your license is printed in a non-Roman alphabet (such as Arabic, Chinese, or Japanese), you will need to provide an International Driving Permit along with your original license. You’ll also need to present a valid passport at the time of rental.

You have a few refueling options: • You can prepay for a full tank of fuel at a competitive price and return the vehicle without refueling. • If you do not prepay, you can return the vehicle with the same level of fuel it had at pick-up. If you return it with less fuel, you will be charged for the fuel used at the rate specified in your rental agreement.

Yes, you can add additional drivers to your rental, but an additional driver fee will apply. The additional driver must present a valid driver’s license at the time of rental. The fee is $9.99 per day, but in New York, it is $5.00 per day per additional driver.

You can choose between paying for tolls individually or opting for our Unlimited Toll Plan at $25.00 per day, which covers all tolls during your rental period. If you don’t prepay, you will be charged a daily service fee of $6.95 plus the toll costs. You can also use your own EZ-Pass transponder if preferred.

Yes, you can use your own EZ-Pass or similar toll transponder in the rental vehicle. This allows you to avoid the daily toll service fee of $6.95. Please ensure your transponder is properly set up to avoid unnecessary charges.

If you return the vehicle after hours, you must park it in the designated return area and drop the keys in the secure drop-box near the rental office entrance. Be sure to follow specific location instructions regarding after-hours returns to ensure the vehicle is properly checked in.

Yes, we offer one-way rentals between participating locations. A one-time drop fee will apply, which varies depending on the location of the pick-up and dropoff. Please confirm the availability of one-way rentals when booking.

Unfortunately, no refunds or credits are provided for prepaid reservations if the vehicle is not picked up at the scheduled time. We strongly recommend keeping us informed of any delays or changes in your travel plans.

Yes, international travelers can use a debit card to rent a vehicle. However, specialty vehicles and some larger categories may require a credit card. Additionally, certain restrictions apply, so please confirm details with us before your rental.

Yes, the maximum duration of a rental contract is 30 consecutive days. After this period, a new rental contract will need to be signed. Each rental day consists of a consecutive 24-hour period starting at the time of pick-up.

If your flight is delayed, we will hold your prepaid reservation until the end of the business day. If you’re delayed beyond that, we may not be able to guarantee the vehicle’s availability, so it’s important to notify us as soon as possible.

Yes, a one-time drop fee will apply for one-way rentals. The amount depends on the pick-up and drop-off locations. Be sure to check with us during the reservation process to understand the fees for your specific trip.

No, rentals of specialty vehicles, luxury cars, and full-sized SUVs require a credit card. Debit cards may be used for certain other vehicle types but are subject to location-specific policies.

The deductible for CDW depends on the vehicle category rented. This waiver limits your financial responsibility for damage to the rental vehicle but does not cover all situations. The deductible amount will be outlined in your rental agreement.

Yes, you can purchase optional insurance coverage at the rental counter. This includes Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW), and other protections. Please ask our staff for more details on which options best suit your needs.