Great service which not like most rent a cars. Cars are clean and well maintained. Service is quick and courteous. Particularly, Sarah is amazing. Polite, professional and got me in & out of my rentals easy and painlessly.
I had an excellent customer experience renting from Drivo in Brooklyn. I've returned to this location multiple times because they consistently provide competitive rates and excellent customer service. During my last visit, Naj assisted me and my family. He greeted us warmly, was very polite, and answered all of our questions. Thank you for the great service!
Rented from them last year and again this time. Everything went without a hitch. Sarah, Sam and Naj were very helpful and professional. Would recommend. Fyi: they dont accept online banks so have a real credit card if u go.
It was a nice experience to rent a car from Drivo rent a car company. The car was very adequate for the long haul and I am grateful to staff Naj at the Brooklyn agency for all his help.
I had an excellent customer experience renting from Drivo in Brooklyn. I've returned to this location multiple times because they consistently provide competitive rates and excellent customer service. During my last visit, Naj assisted me and my family. He greeted us warmly, was very polite, and answered all of our questions. Thank you for the great service!
Staff were friendly and knowledgeable as well as efficient! They assisted me with my rental gave all the available options that would be in my best interest! I’ll be back again as this has been the best experience with a rental car service I’ve had in the past year!
The service I received from SARAH was wonderful & she was VERY patient. She waited patiently as I was trying to get my photo to download. She was very helpful in getting me processed. Even though I arrived early for pickup. Through her I was able to upgrade my vehicle as well. She made sure to give me all the details about my Rental. The insurance & tolls.
When I returned the vehicle I also Rented a 2nd week by AKMAL. He was Very Nice, patient & thorough. He checked in the rental return & completed without a problem. I also rented a nother week thru him. He Explained why I needed to close the Car rental I had & pick up another. Since I had rebooked for an additional week. He was fast & efficient. Really appreciate the kindness of both employees. Love that I was sent all photos taken of the vehicles. I will definitely recommend Drivo. They have fair Pricing & the vehicles were in great condition.
I am never disappointed whenever I have to rent a car. This is my second time renting a car from this rental company and I am a satisfied customer. No issues. Customer service is excellent. Naj helped me today and even offered me a better deal with a nicer car. So far I am pleased and will always be a customer.
We rented a car from here and the staff were friendly and went through the add on options and explained the ez toll fees options too. Naj helped with the initial inspection of the car at pick up. He confirmed that he picked up or took photos and videos of scratches on the car. Answered any questions we had. The pick up and getting the car was great. However I didn't feel like I received the same quality of service at drop off during inspection time. This other rep at drop off didn't explain the process or confirm that there was no damage to the car. He just asked us to sign. We had to double check to make sure that they will not be charging us anything for damages since we had none.
Thanks to all agents. They were very kinds and helpful. And the Manger Madina was also helpful with my problem. I definitely advise everyone to come here and rent. They gave me a super great deal for 28 days rental and nice discount. And Sarah was also helpful.
I recently had the pleasure of interacting with Karina at Drivo, and I must say she was incredibly helpful. She went above and beyond to ensure that all my questions were answered and that I understood every part of the process. Her friendly demeanor and professional attitude made the experience seamless and enjoyable. I highly recommend Drivo, especially with such excellent staff like Karina!
I’m not really into the whole online reviewing thing, but I rented with this company/location about 3 or 4 times. They are absolutely amazing. Every employee I’ve ever dealt with are helpful, professional, and so nice. Customer service is top notch every time.
I have been dealing with all the rent a car agencies in the whole USA over the past 5 years and I truly appreciate the service that was provided to me by this company. I got the brand new car for a rent and got the safe insurance for that car. I made a big damage for the car, and with provided insurance it was solved with only one paper , with no any hustlers. Especially the manager was very helpful. Thank you for service.
I want to give a huge shout out to Naj and Sam for doing an amazing job taking care of my family and I in getting a car. They were both extremely informative and patient. I will definitely rent a car next time from here. Quick, clean and straight to the point.
Loved renting a car from Ace. The car was in mint condition and it was quick and easy. The car seemed like it was maintained well because the ride was super smooth. Made me want to purchase the car. The customer service given by the staff, namely Shakhzoda was very warm and welcoming. Will definitely be back again!
First time renting with this company and definitely not the last one! Great experience. The most pleasant stuff. Sara and Joe did all their best to provide us with a car that met all of our expectations! They were extremely helpful and went above and beyond to make this ride more pleasant! Thank you Drivo for hiring great team to work for you! Thank you for your hard work and will see you soon!!
This company and team are the best! From the beginning of making my car reservations til I picked it up at their Brooklyn location was smooth and very pleasant! When I picked up the car Ibrahim was nice and has excellent customer service skills! I look forward to renting with him and the company again.
The rental agent at the location was very helpful, polite, and attentive. The car was a newer model car and was clean and in excellent shape. The overall experience at pick up and drop off was quick and efficient. I would use them again!
24 hours reservation If it's prepaid, 4 hours If it's not prepaid
