HR Manager

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.

Why Choose Drivo Rent A Car?

Exciting Opportunities: Enjoy competitive compensation, opportunities for advancement within the company. Positive Work Environment:

Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role.

Responsibilities:

Day-to-Day Operations Management: Manage the daily operations of the branch office to ensure smooth functioning and adherence to company standards.
Staff Supervision: Supervise and delegate tasks to staff members, ensuring efficient workflow and performance excellence.
Policy and Procedure Development: Develop and implement policies and procedures to streamline operations and maintain consistency.
Safety and Security: Maintain a safe and secure environment for both customers and staff members.
Sales Strategies: Develop and implement strategies to increase sales and enhance customer satisfaction.
Financial Analysis: Analyze financial data to ensure the branch is meeting its goals and making informed decisions to improve performance.
Interpersonal Skills: Demonstrate exceptional interpersonal and relationship-building skills to foster positive relationships with customers and staff.
Organizational Skills: Possess strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
Cost Control: Understand cost control measures and work towards achieving individual sales goals while monitoring payroll budget.
Operations Oversight: Supervise employees across all operational functions, ensuring adherence to company standards and procedures.
Customer Satisfaction: Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals.
Market Penetration: Visit and solicit new accounts to increase market penetration and revenue for the branch location.
Meeting Participation: Participate in company meetings and enforce decisions made by upper management.
Staff Motivation: Organize and facilitate weekly staff meetings to keep employees motivated and informed about business operations and changes.
Budget Compliance: Ensure all departments meet or exceed budgeted numbers while monitoring prices and setting rates accordingly.

Qualifications:

Bachelor's degree in Business Administration or related field preferred.
Previous experience in a managerial role within the car rental industry or a related field.
Strong leadership abilities and excellent communication skills.
Proficiency in financial analysis and budget management.
Ability to effectively manage and motivate a diverse team.
Sound decision-making skills and the ability to handle challenging situations with composure.
Knowledge of car rental industry practices, policies, and procedures.

Compensation:

A base salary of $75000 with a monthly performance bonus up to $2000 and performance yearly bonus based on yearly review and profitability of $3000

Company car including tolls

Benefits package: Available 4 months after hiring

A total compensation of $102000 varies with the performance and a benefit package.

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.

Why Choose Drivo Rent A Car?

Exciting Opportunities: Enjoy competitive compensation, opportunities for advancement within the company.

Positive Work Environment: Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role.

The ideal candidate possesses the following attributes:

Proven experience in a supervisory role

Strong leadership, communication, and interpersonal skills

Knowledge of car rental industry practices

Exceptional organizational and multitasking abilities

Ability to manage stress and handle challenging situations with composure

What you will do:

Manage day-to-day operations of the branch office

Supervise and delegate tasks to staff effectively

Maintain a safe and secure environment for customers and staff

Manage stressful situations to uphold excellent customer service

Provide exemplary customer service and effective problem-solving skills

Understand cost control and achieve individual sales goals

Monitor prices and set rates for walk-ups

Monitor shuttle bus timings for pickups and drop-offs

Keep overdue agreements and maintenance cars within company limits

Supervise employees across the entire location and specific operational functions

Take disciplinary action against employees for policy violations

Ensure employees meet or exceed company sales goals and customer service expectations

Maintain car quality control and overall location professionalism and cleanliness

Support company decisions and enforce directives from upper management

Participate in weekly company meetings and implement discussed strategies

About you:

High school diploma or GED

Minimum 3-year customer service or sales experience

Must be at least 21 and have a valid driver's license with a clean driving record

Experience meeting sales quotas or working in highly commissioned positions preferred

Ability to focus on different tasks and achieve results

Must be willing to wear company uniforms

Ability to communicate in English, speaking other languages including Spanish is a plus

Salary: $62,400 per year + up to $2000 monthly bonus